Terms of Service

These Terms and Conditions constitute a legally binding agreement made between you, whether personally or on behalf of an entity (“you” or "Client") and [Agency Name] ("we," "us," or "our"), concerning your access to and use of the [Insert Website URL] website as well as any other media form, media channel, or mobile website related, linked, or otherwise connected thereto.

By accessing the site and engaging our services, you agree that you have read, understood, and agree to be bound by all of these Terms and Conditions. If you do not agree with all of these terms, then you are expressly prohibited from using the site and our services and must discontinue use immediately.

1. Services Provided

[Agency Name] provides digital marketing, strategy, design, paid media, and consulting services ("Services"). The specific scope of work, deliverables, timelines, and pricing will be outlined in a separate Statement of Work (SOW), proposal, or selected subscription plan. Any additional tasks outside the agreed scope will require a separate agreement and may incur additional fees.

2. Client Obligations

To ensure the successful delivery of our Services, the Client agrees to:

Provide clear, timely, and constructive feedback on all deliverables.
Supply necessary assets, branding materials, login credentials, and information required to execute the campaigns.
Ensure that any materials provided to us (text, images, logos) do not infringe on the intellectual property rights of any third party. [Agency Name] will not be held responsible for project delays resulting from the Client’s failure to provide necessary assets or feedback in a timely manner.

3. Payment Terms, Subscriptions, and Cancellations

Fees

Fees for our Services are as explicitly stated in your selected pricing plan or custom proposal.

Billing

Subscription services are billed on a recurring monthly basis. Project-based services may require an upfront deposit (typically 50%) before work begins, with the remainder due upon completion.

Cancellations

Monthly subscription plans may be paused or canceled at any time. Cancellations must be made prior to the next billing cycle to avoid further charges.

Refunds

Due to the custom, labor-intensive nature of digital marketing and design, all payments are non-refundable. If you cancel mid-billing cycle, we will complete the work for that cycle, but no prorated refunds will be issued.

4. Intellectual Property Rights

Unless otherwise indicated, the Site is our proprietary property. However, regarding client deliverables:

Upon receipt of full payment, the Client will own the final, finalized deliverables (such as completed website code, finalized graphic designs, and ad copy). [Agency Name] retains ownership of all foundational, underlying methodologies, templates, draft files, and proprietary processes used to create the deliverables.

We reserve the right to display completed, publicly launched projects in our agency portfolio, case studies, and marketing materials unless a specific Non-Disclosure Agreement (NDA) is executed prior to the start of the project.

5. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall [Agency Name], its directors, employees, or agents be liable to you or any third party for any direct, indirect, consequential, exemplary, incidental, special, or punitive damages, including lost profit, lost revenue, loss of data, or other damages arising from your use of the site or our services.

While we utilize industry best practices to improve your digital presence, we cannot guarantee specific financial results, exact search engine rankings, or concrete follower milestones, as these are subject to third-party algorithms and market conditions beyond our control.

6. Governing Law and Dispute Resolution

These Terms shall be governed by and defined following the laws of [Insert Jurisdiction/Country/State]. [Agency Name] and yourself irrevocably consent that the courts of [Insert Jurisdiction] shall have exclusive jurisdiction to resolve any dispute which may arise in connection with these terms.

7. Contact Us

In order to resolve a complaint regarding the Site or to receive further information regarding use of our Services, please contact us at:

[Agency Name]

[Insert Physical Address]

[Insert City, State, Zip Code]

[Insert Contact Email]

Phone

[Insert Phone Number]